Terms of service
Welcome to OOM. These Terms of Service govern your use of www.oomdrinks.com and any purchases made through our website.
By placing an order, you agree to these terms, subject to your statutory consumer rights.
Our website is operated by OOM DRINKS LTD, a company registered in England and Wales.
1. Products
OOM sells functional canned soft drinks.
We aim to ensure all product descriptions, ingredients, nutritional information and images are accurate. Product packaging and appearance may occasionally vary.
Our drinks are food products and are not intended to diagnose, treat, cure or prevent any medical condition.
Customers should review product ingredients and allergen information before consumption, particularly if they have allergies, sensitivities or dietary requirements.
2. Orders and Availability
All orders are subject to availability and acceptance.
We reserve the right to refuse or cancel orders where reasonably necessary, including in cases of suspected fraud, pricing errors, stock shortages or incorrect order information.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled items.
An order confirmation acknowledges receipt of your order but does not necessarily constitute acceptance. A contract is formed when we confirm acceptance or dispatch your order, whichever occurs first.
3. Pricing and Payment
All prices are displayed in GBP (£) and include applicable UK VAT.
Delivery charges and any additional costs will be clearly displayed before checkout.
We reserve the right to change product prices at any time, but changes will not affect orders already accepted.
Payment must be completed through the payment methods available at checkout.
4. Delivery
We aim to dispatch and deliver orders within the estimated timeframes provided on our website.
Delivery times are estimates unless a specific delivery date has been agreed.
We are not responsible for delays outside our reasonable control, but this does not affect your statutory rights relating to late or failed deliveries.
Responsibility for products generally passes to the customer when they, or someone they nominate, physically receive the order.
Customers are responsible for providing accurate delivery information.
5. Refunds, Returns and Cancellations
All returns, refunds and cancellations are subject to our Refund & Returns Policy and applicable UK consumer law.
We do not offer a voluntary taste satisfaction guarantee or refunds simply because a customer does not enjoy the flavour of our drinks.
We do not offer voluntary refunds for damage caused by customer misuse, accidents or improper storage after delivery.
Eligible online purchases are subject to statutory cancellation rights, including the applicable 14-day cancellation period.
Where products are faulty, damaged during delivery or incorrectly supplied, we will honour our legal obligations.
Please refer to our Refund & Returns Policy for further information.
6. Subscriptions
Where subscription products are available, the recurring price, delivery frequency and applicable conditions will be explained before purchase.
By purchasing a subscription, you authorise the agreed recurring payments until the subscription is cancelled.
Subscriptions can be managed or cancelled in accordance with the terms provided at signup.
Cancelling a subscription will prevent future renewals but may not cancel orders already processed or dispatched. Statutory cancellation rights remain unaffected.
7. Product Use and Storage
Customers should follow the storage instructions, best-before dates and usage information displayed on product packaging.
OOM is not responsible for deterioration or damage caused by improper storage, misuse or handling after delivery.
Nothing in this section excludes liability for faulty or unsafe products or otherwise limits your statutory rights.
8. Website Use
You agree not to misuse our website, interfere with its operation or use it for unlawful purposes.
All website content, including OOM branding, product images, text and designs, belongs to OOM DRINKS LTD or its respective rights holders and must not be reproduced commercially without permission.
9. Liability
We do not exclude or restrict liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud, defective products where statutory liability applies, or breaches of your statutory consumer rights.
Subject to those rights, OOM is not responsible for losses that were not reasonably foreseeable or losses arising from circumstances outside our reasonable control.
We are not responsible for business losses arising from purchases made by consumers for personal use.
10. Privacy
We handle personal information in accordance with our Privacy Policy and applicable UK data protection legislation.
Please refer to our Privacy Policy for information about how your personal data is collected, used and protected.
11. Changes to These Terms
We may update these Terms of Service from time to time.
Any changes will be published on our website and will not retrospectively alter the terms of orders already accepted.
12. Governing Law
These terms are governed by the laws of England and Wales.
If you are a consumer living elsewhere in the UK, you retain any mandatory legal protections and rights to bring proceedings in the courts available to you under applicable law.
13. Contact Information
For questions about these Terms of Service, please contact:
OOM DRINKS LTD
Email: info@oomdrinks.com
Website: www.oomdrinks.com
Registered Office: Little Gill, Spode Lane, Cowden, Edenbridge, TN8 7HH, England
Company Registration No: 15033715
VAT Registration No: 525 4656 81
Consumer Rights
Nothing in these Terms of Service excludes, restricts or overrides your statutory rights under applicable UK consumer law.