Shipping policy

At OOM, we aim to get your drinks to you as quickly and safely as possible.

1. Delivery Areas

We deliver to the locations available at checkout on www.oomdrinks.com. Delivery availability may vary depending on your address.

2. Delivery Charges

Shipping charges are calculated and displayed at checkout before payment.

Any free delivery offers or promotional shipping rates will be subject to the conditions stated at the time of purchase.

3. Dispatch & Delivery Times

We aim to process and dispatch orders promptly.

Estimated delivery times will be provided at checkout or in your order confirmation, where available.

Delivery estimates are not guaranteed unless a specific delivery date has been agreed.

4. Delayed or Missing Orders

If your order is delayed or hasn't arrived, please contact us at info@oomdrinks.com with your order number.

We will investigate the issue with our delivery partner and provide an appropriate resolution in accordance with your statutory consumer rights.

Where no delivery timeframe has been agreed, orders will be delivered without undue delay and no later than 30 days after the contract is made, unless otherwise agreed.

5. Damaged Deliveries

If your order arrives damaged, please contact us with your order number, details of the issue and, where possible, photographs of the products and packaging.

Reported issues will be reviewed before an appropriate resolution is determined, in accordance with your statutory rights.

6. Delivery Information

Customers are responsible for providing accurate and complete delivery details.

If incorrect information results in an unsuccessful delivery, additional reasonable delivery costs may apply where legally permitted.

7. Contact Us

For delivery enquiries, please contact:

OOM DRINKS LTD

Email: info@oomdrinks.com

Website: www.oomdrinks.com

Nothing in this policy affects your statutory consumer rights.