Refund policy

At OOM, we take care to ensure every order arrives in good condition. If something isn't right, please contact us using the details below.

1. Damaged, Faulty or Incorrect Orders

If you experience an issue with your order, please contact us with your order number, a description of the problem and, where possible, supporting photographs.

All reported issues will be reviewed before an appropriate resolution is determined.

We do not offer voluntary refunds or replacements for damage caused by customer misuse, accidents or improper storage after delivery.

Where products are faulty, damaged during delivery or incorrectly supplied, we will honour your statutory consumer rights.

2. Change-of-Mind Returns

For eligible online purchases, you have 14 days after receiving your order to notify us that you wish to cancel, followed by a further 14 days to return the goods.

Customers are responsible for return postage costs. We do not offer free returns or an extended voluntary returns period.

Products should be returned unopened, unused and appropriately packaged. We may deduct any reduction in value caused by handling beyond what is necessary to inspect the goods.

Where permitted by law, cancellation rights do not apply to qualifying sealed products that become unsuitable for return for health or hygiene reasons once unsealed.

Please contact us for return instructions.

3. Taste Preferences

Taste is subjective. We do not offer a taste satisfaction guarantee or voluntary refunds or replacements simply because a customer does not enjoy the flavour of our drinks.

This does not affect statutory consumer rights.

4. Refunds

Where a refund is legally due, it will be processed in accordance with UK consumer law.

For eligible change-of-mind cancellations, refunds include the applicable original standard delivery charge, but not additional premium delivery charges.

We may withhold a change-of-mind refund until we receive the returned goods or evidence that they have been sent back. Refunds will be made to the original payment method within the applicable statutory timeframe.

5. Missing or Delayed Deliveries

If your order is missing or delayed, please contact us so we can investigate with our delivery partner. Any resolution will be provided in accordance with your statutory rights.

6. Contact Us

For returns, cancellations or order enquiries, contact: info@oomdrinks.com

OOM DRINKS LTD

Email: info@oomdrinks.com

Website: www.oomdrinks.com

Registered Office: Little Gill, Spode Lane, Cowden, Edenbridge, TN8 7HH, England

Company Registration No: 15033715

Your Statutory Rights

Nothing in this policy excludes or limits your rights under applicable UK consumer law.